Frequently Asked Questions

  • Is Rise Broadband selling electricity and natural gas?

  • Who is Everyday Energy?

  • Do I have to be a Rise Broadband customer to enroll in Energy Rewards?

  • Why is Rise Broadband offering Energy Rewards?

  • What is deregulation “energy choice”?

  • Who do I contact if there is a problem or emergency with my electricity or natural gas service?

  • Will my electricity charges be on my Rise Broadband bill?

  • Can I cancel at any time?

Frequently Asked Questions for Texas

  • What is the ESI ID?

  • How long will it take for Energy Rewards to become my new electricity provider?

  • Is there an early termination fee associated with this program? How does it work?

  • Are there any program fees associated with Energy Rewards?

  • Does Energy Rewards require a deposit to enroll in service?

  • Do you offer budget billing?

  • Where can I pay my Energy Rewards bill?

  • Where do I go to pay my bill online? What else can I do online?

  • Can I call in to pay my bill?